Multi-Account Frequently Asked Questions

Any customer with more than one account on their profile qualifies for the multi-account experience.

You can access FPL Pay Online from your Account Dashboard.

Some of the many benefits you can enjoy by grouping your accounts, include: 

• View all your accounts at a glance. You can see the deposit and balance information of the group in one place.
• Sort groups by company, location, or type of business.
• Name your group so you can easily recognize it.       

From the All Accounts page, you will be able to view all of your accounts.

You can access the account grouping feature under 'Preferences' on the My Profile page.

If you have closed accounts that are no longer in use, you have the ability to remove them. This can be done from the Multi Dashboard or View All Accounts page by selecting the checkbox next to them and clicking the 'Remove Accounts' button on the footer.

You can update your profile from the My Profile page in your Account Dashboard.

Once you receive your consolidated eBill email, you are able to click on the given link and pay your entire balance all at once with FPL Multi Pay.

If you're already enrolled in our FPL eBill^® program, consolidated eBill is a convenient option to receive only one email for all of your FPL eBills. Your consolidated eBill will contain a summary of all balances due, along with a breakdown by account.

On any given month, if your accounts meet the following criteria, they will be combined into one consolidated eBill:

• All accounts are enrolled in our FPL eBill program.
• All accounts are registered under the same User ID.
• The email address where bills are sent is the same as the User ID.
• At least 5 accounts bill on the same date. None of the accounts have a cash only status.

For each day your accounts are billed, we will send you one consolidated eBill email with a link to view details on the web. We bill across 21 days each month and you will receive an email for each day you have accounts that come up for billing.

Yes, each account remains unchanged and the amounts that are due remain on the individual accounts. The bill only combines the amounts into one statement for your convenience.

Yes, we will provide a link for you to view details on each account. The amount due will display separately with these details until the balance is paid.

No enrollment is necessary. If you meet the criteria, we'll automatically consolidate your bills for your convenience. Prefer individual emails? No problem. You can update your delivery preferences on FPL.com at any time.

We will only consolidate accounts that are billed on the same day to ensure that you have enough time to pay your bill and that your bill is delivered in a timely manner.

If you prefer to receive individual emails, you can update your delivery preferences on FPL.com at any time.

FPL Pay Online for multiple accounts is a smart and convenient way to pay many accounts in one transaction.

Some of the many benefits you can enjoy when using FPL Pay Online for multiple accounts, include:

• Store your bank information once, and you won't have to re-enter it again for each transaction.
• Pay multiple accounts at once much faster than with paying by mail. Unlike paying by mail, which takes 3 to 5 business days to process, FPL Pay Online takes only up to 24 hours to process your payment for multiple accounts.
• Use multiple bank accounts in one transaction.
• Pay up to 100 accounts in one transaction.

The first time using FPL Pay Online to pay multiple accounts, if it is not already stored, you will need to add the bank information for the FPL accounts you want to pay.

We require some form of unique identification to tie someone to his or her FPL account. When you pay all of the accounts in your consolidated eBill, you will be prompted to enter the last four digits of your Social Security number or Tax ID. This new payment process protects your accounts from fraud and unauthorized access.

In your Account Dashboard, you can select Manage Pay Online to add, modify, or remove your bank account(s).

Since FPL Pay Online for multiple accounts is a separate payment method from FPL Pay Online, the information entered into either one of these payment methods will be securely saved in a different area of your FPL profile. This means that the bank information stored to make one-time payments with FPL Pay Online will not show up in FPL Pay Online for multiple accounts and vice versa.

Once you have stored your bank account information in FPL Pay Online for multiple accounts,  just follow these simple steps to make payment(s):

1. Select all of your FPL accounts you would like to pay
2. Review your payment(s)
3. Confirm your payment(s)

You will automatically be sent a payment confirmation email to the listed email address.

When you make a payment for a small number of accounts, it will be processed immediately. And, if you make a payment for a large number of accounts, it will take up to 24 hours to process. 

You can pay up to 100 accounts with just one click. But, those accounts can’t total more than $9,999,999.99 per transaction. 

When you use FPL Pay Online for multiple accounts, you are not able to schedule future payments. However, you may schedule future one-time payments by using FPL Pay Online on each individual account.

Once your payment has been submitted, you will not be able to modify or cancel it.

FPL Pay Online for multiple accounts does not accept partial payments at this time. However, you can make a partial payment by using any of our other payment methods.

If any of your accounts have one of the following features, it won't be eligible for FPL Pay Online for multiple accounts:                           

• Cash-only status
• Enrollment in another program or service (e.g. Summary Bill, ASSIST)
• Active collection status

FPL Pay Online for multiple accounts and paying by mail are the only payment options to pay multiple accounts at once, but there are other ways to pay.

• FPL Automatic Bill Pay^®
• FPL Pay Online
• FPL Mobile App
• FPL Pay by Phone^®
• Checkfree^® and Your Local Bank
• Credit or Debit Card
• Authorized Pay Agents