Last updated:  April 2025

NextEra Energy, Inc. (NextEra Energy) and its family of companies are committed to protecting the personal information that we collect from new and existing customers, web site visitors, suppliers, and other third parties, including vendors and potential vendors. Your privacy is a top priority for NextEra Energy, and we make every reasonable effort to protect the information we hold about you. This Privacy Policy describes the personal information we collect, how we use and disclose the information, and how we protect it.

This Privacy Policy applies to NextEra Energy and certain of our subsidiary companies, including Florida Power & Light Company (FPL).  FPL, a subsidiary of NextEra, is a vertically integrated, rate-regulated electric utility in the state of Florida.  We will refer to these organizations, collectively, as “NextEra Energy,” “we,” “us” or “our” throughout this policy.  

Some of our subsidiaries, including Gexa Energy and its NextEra Energy Services affiliates, that provide retail electricity and related products and services outside of Florida, and EverBright, that delivers solar designs and services and provides financing options to homeowners and businesses throughout the United States are governed by privacy policies displayed at their websites that include different provisions applicable to those businesses and their customers. You can view those here:

For California residents, there is additional supplemental information available at California residents supplemental privacy policy

Information we collect and how we use it

NextEra Energy collects information to establish and provide services to our customers. Examples of the information we collect include:

• Identifiers: For example:
  • Personally identifiable information (PII) like name, date of birth, address and government-issued ID numbers
  • Contact information like phone numbers and email addresses
  • Identifying information of third parties
• Commercial Information:  For example, financial and banking information
• Internet or Other Electronic Network Activity: For example, information regarding your interaction with this website.

For all customers and website visitors, we use information we collect for the following purposes:

• to identify you;
• to establish, maintain and service your account;
• to communicate with you;
• to facilitate payments; and
• to operate, maintain and improve our business and the products and services we provide to our customers.

For suppliers, vendors and potential vendors, we use your information, including personal information, for the following purposes:

• to consider your application to become a supplier or vendor, 
• to process payments,
• to comply with any government reporting requirements, and
• for other internal business purposes.

For suppliers, vendors and potential vendors, we use your information, including personal information, for the following purposes:

• to consider your application to become a supplier or vendor, 
• to process payments,
• to comply with any government reporting requirements, and
• for other internal business purposes.

Information Collected Automatically via Technology

When you visit any of our websites or other digital properties, we collect information about how you use the websites or digital properties. This includes the pages you visit as well as information about the device you are using.

We use tools like cookies and tracking pixels to deliver, measure, and improve our digital marketing campaigns over different browsers and devices you use. These tools collect valuable data regarding user interactions, such as actions taken after clicking on an ad, or how users navigate our website. This information helps us to show you personalized ads, optimize campaigns for better conversions, and measure the effectiveness of our marketing efforts. By using our website, you consent to the collection and use of this data, in alignment with practices similar to major platforms which use cookies and tracking pixels to enhance advertising strategies and improve services through better understanding user interactions.

If you wish to prevent the use of these tools, this may be done within your browser. However, please keep in mind that disallowing the use of these tools may reduce the features available to you on our websites.

Surveys and Questionnaires

On some occasions when visiting any of NextEra Energy’s websites or other digital properties, you may be asked to complete either an online survey or questionnaire. These surveys and questionnaires ask for your opinions, attitudes, interests, and more generally, about your activities online. The answers provided are used to improve the services offered through our digital properties.

Categories of sources of Personal Information we collect

We may collect your personal information from any of the following categories of sources:

• You, for example, when you register with our Site, subscribe to online services, when you shop with us, or when you otherwise provide information directly to us.
• Service providers, for example, analytics providers, IT, and system administration services.
• Affiliated companies, for example, so that we can assist other companies in the NextEra Energy family of companies in providing you with products or services.
• Automated technologies, for example, browsing activity collected by automated technologies on the Site.
• Third parties, for example, lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Public sources, for example, public databases.
• Marketing/advertising companies, for example, from social media platforms, consumer research companies, and analytics or marketing/advertising companies.
Surveillance/recording technologies installed by Company, for example, video surveillance in common areas of Company facilities, voicemail technologies, and audio recording technologies with consent to the extent required by law.
• Government or administrative agencies, for example, law enforcement, public health officials, and other government authorities.
• Acquired entity, if Company acquired another entity, Company might collect personal information from that entity.

We do not collect PII about you through our websites or other digital properties unless you voluntarily provide it.

Disclosure of personal information

In the normal course of business NextEra Energy discloses personal information to third parties. We do this in the following, limited circumstances:

• Corporate Affiliates: Personal information is disclosed to our subsidiaries, affiliated companies who assist us in providing you with current and potentially future services, or for other permitted uses of personal information.
• Service Providers:  Personal information is disclosed to service providers who assist us in providing you with current and potentially future services, or for other permitted uses of personal information (subject to confidentiality agreements or our instructions consistent with this Privacy Policy as appropriate).
• Other Disclosures:  Personal information is disclosed to:

(a) satisfy applicable law, regulation, legal process or enforceable governmental request;
(b) enforce applicable Terms of Service, including investigation of potential violations thereof;
(c) detect, prevent or otherwise address fraud, security or technical issues; or
(d) protect against imminent harm to the rights, property or safety of NextEra Energy, its customers or the public as required or permitted by law.

• Government Agencies/Law Enforcement:  We may disclose personal information to the U.S. Department of Energy, North American Electric Reliability Corporation, the Federal Energy Regulatory Commission, and their designees to participate in the protection of the security of critical infrastructure and key resources and ensuring information security. The information may be shared with federal local or international law enforcement authorities in accordance with applicable law both in the United States or the originating country. 
• Corporate Transactions:  We may disclose and/or transfer personal information to a third party in connection with a merger, acquisition, or sale (including any transfers made as part of insolvency or bankruptcy proceedings) involving NextEra Energy or its affiliated companies or as part of a corporate reorganization, stock or asset sale, or other change in corporate control.

We may also disclose to third parties certain pieces of aggregated, non–personal information, such as how many customers viewed a web page. Such information would not identify you individually.

Third party links on our website

While browsing NextEra Energy websites, you may encounter and choose to access websites or online services operated by companies or agencies that may not be associated with NextEra Energy. These websites may send their own cookies to you, log your IP address, and/or otherwise collect data or personal information about you and your online activities. NextEra Energy does not control and is not responsible for what outside entities do in connection with their websites or online services, or how they handle your personal information. Please use caution and consult the privacy policies posted on each outside website that you visit for further information. Further, you may check the terms of use of those websites for more information about how they collect and use your data.

Accessing and updating your personal information

If you want to review and/or update the personal information you have provided to us, you may do so by logging in to your account or by using the Contact Us information below.

Website "Do Not Track" requests

NextEra Energy websites do not respond to "Do Not Track" signals or other similar mechanisms. "Do Not Track" signals are used by some web browsers to attempt to limit tracking related to your visits to a website.

Protecting your personal information

We use industry-standard administrative, technical and physical safeguards and protection practices and controls to ensure the integrity of our systems and to protect your information from loss, misuse, alteration and destruction. Such protection measures include firewalls, Transit Layer Security (TLS) and Secure Socket Layers (SSL) to protect and encrypt transmissions. Please be advised, however, that no security system is infallible, and we cannot guarantee the information you provide will never be obtained by unauthorized persons.

We may contact you from time to time to provide you with useful information and updates regarding our services, and special offers; however, we do not and will not at any time request any of the following information via email or through any telephone call initiated by us:

For more information about protecting yourself from scams, fraud and imposters that try to obtain your personal information, please visit FPL’s Protection website.

How long we retain your personal information

We retain your personal information for the duration of our relationship, if any, with you. We also retain your personal information for 12 months after our last interaction with you. We will retain personal information longer as necessary to comply with legal, administrative, or procedural requirements, for example, a litigation hold.

A warning about social media

To provide both current and potential customers with more options for contacting NextEra Energy, we have established Facebook and X (formerly Twitter) accounts for many of our companies. As these are public forums, you should be aware that any personal information you choose to disclose through those platforms can be read, collected or used by others and that such disclosures are subject solely to the privacy policies and protections of those platforms.

NextEra Energy has no control over those forums and, thus, is not responsible for any personal information you may choose to disclose through them. You should also be aware that NextEra Energy will never disclose, or ask for you to disclose, your non-public, PII (such as your social security number, bank information, etc.) through these public forums.

NextEra Energy recommends that you not submit your non-public, PII to NextEra Energy through these avenues. If there is a need for such information, NextEra Energy will provide you alternative and secure communication methods.

Privacy Policy Updates

We may change or update this privacy notice at any time. We will change the last updated date found at the top of this Privacy Policy when an update is made. We recommend that you visit this web page periodically to be kept informed regarding any changes. We also recommend that you visit our Terms of Use.

We may include a notification on our website's home pages to notify you of an update to this Privacy Policy.  If we materially change this Privacy Policy in a way that affects how we use or disclose your personal information, we will provide a prominent notice of such changes and the effective date of the changes before making them.

Contact us

If you have any questions about NextEra Energy’s privacy policies, please contact us via email online.